Where did you take out your subscription?
How you request a refund depends on where you bought Tinzo. In the app on an iPhone or iPad, your payment goes through Apple. In the app on an Android device, it goes through Google. If you took out your subscription on our website, the payment was processed by Paddle, our payment partner and merchant of record. You can tell by the name Paddle on your bank statement and on your receipt.
Bought on the website
You can get a full refund within 14 days of your first payment. You do not need to give a reason. If you started with a free trial, the 14 days begin on the day the trial ends and the first payment is made. Send an email to info@tinzo.nl from the email address of your account, or request it via paddle.net. Once approved, the amount is returned within 14 days to the account or card you paid with. Your subscription then ends immediately.
Bought in the app
Apple and Google process these payments and make their own decisions on refunds. We cannot carry them out for you. With Apple, you request a refund via reportaproblem.apple.com. With Google, you do so via your order history in Google Play. If you get stuck, email us and we will point you in the right direction.
Renewals
Your subscription renews automatically until you cancel. After cancelling, you keep access until the end of the paid period. We do not refund part of a period that has already started. Good to know: deleting the app does not cancel your subscription.
When we always fix it
Were you charged twice, were you charged after a confirmed cancellation, or were you unable to use the app because of an error on our side? Email us and we will make sure it is put right, even if you paid through Apple or Google.
Your statutory rights
This policy does not limit the rights you have as a consumer under the law. Complaints are covered by article 18 of our terms and conditions.